Privacy Policy
Last updated: October 15, 2023
Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Introduction
This Privacy Policy describes how MR UTPAL ROY and its affiliates (collectively "MR UTPAL ROY, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://smartshoping.forchermart.com/ (hereinafter referred to as Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
IMPORTANT: By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.
Information We Collect
Personal Information
- • Name, date of birth, address
- • Telephone/mobile number, email ID
- • Proof of identity or address documents
Financial Information
- • Bank account details
- • Credit/debit card information
- • Other payment instrument data
Biometric Data
- • Facial features (when opted)
- • Physiological information
Behavioral Data
- • Platform usage patterns
- • Preferences and interests
- • Transaction history
Security Alert
Important Security Notice
If you receive an email, a call from a person/association claiming to be MR UTPAL ROY seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to NEVER PROVIDE such information.
If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
How We Use Your Information
Service Provision
Provide the services you request and handle orders
Marketing
Inform you about offers, products, services with opt-out option
Security
Detect and protect against fraud and criminal activity
Improvement
Enhance customer experience and conduct research
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.
You understand that your access to these products/services may be affected in the event permission is not provided to us.
Information Sharing
We may share your personal data in the following circumstances:
Internal Sharing
Within our group entities, corporate entities, and affiliates to provide you access to services and products
Third-Party Service Providers
Sellers, business partners, logistics partners, payment processors, and reward programs
Legal Requirements
To government agencies or law enforcement when required by law or to respond to legal process
Security Purposes
To protect rights, property, or personal safety of our users or the general public
Security Precautions
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.
IMPORTANT: The transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Data Deletion and Retention
Account Deletion
You have an option to delete your account by visiting your profile and settings on our Platform, this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.
Retention Period
We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
You have the right to access your personal information, correct inaccuracies, and request deletion of your data in accordance with applicable laws.
Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.
Withdrawal of Consent: You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line of your communication.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.
Contact Information
For any privacy-related concerns or communications, please contact us:
Contact Number
89261 20237
Email Address
info@smartshoping.com
Platform
https://smartshoping.forchermart.com/